Terms & Conditions

Richz Corporation Company Limited (hereinafter referred to as “RCC”) provides the following terms and conditions for the sale of Eternal Diamond. By placing an order, the customer acknowledges and agrees to be bound by these terms.

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1. Order

Customers may visit the sales gallery to view and select their preferred lab-grown diamond. Once the selection is confirmed, the customer shall proceed with full payment to secure the order. Following payment, the customer will be entitled to reserve a session for DNA infusion at the designated laboratory lounge. Eternal Diamond may incorporate 2 individual DNA samples per diamond, allowing for a shared and meaningful creation.

2. Production Timeline

Due to the personalized nature of Eternal Diamond products, which incorporate the customer’s DNA:

The production process begins only after the DNA sample has been successfully collected. The DNA infusion process requires approximately 2 hours per sample. The DNAs laboratory scheduling, and quality assurance processes. RCC reserves the right to notify customers of any reasonable delays.

3. Cancellation and Refund Policy

All orders are considered final, non-cancellable, and non-refundable upon completion of the purchase transaction. Once the diamond has been purchased, no cancellations, modifications, or refund requests will be accepted under any circumstances, due to the personalized and irreversible nature of the product.

4. Intellectual Property Rights

All technologies, proprietary processes, patented methods, and custom designs used in the creation of Eternal Diamonds remain the exclusive intellectual property of RCC.

Any reproduction, duplication, distribution, or unauthorized use of these materials is strictly prohibited and may be subject to civil or criminal penalties under applicable law.